Junior Customer Support Representative (Tickets)

Job description

About us Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ About the role: As a Junior Customer Support Representative – Tickets, you will handle routine support tickets and assist with ticket triage and processing. You will play a key role in maintaining high customer satisfaction and supporting the team in meeting departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Key Responsibilities: Handle routine customer support tickets efficiently and professionally. Assist with ticket triage and processing to ensure timely resolution. Escalate complex issues to senior team members or relevant internal teams when necessary. Work towards achieving the set Key Performance Indicators and Service Level Agreements. Strive to provide accurate and friendly first-contact support to customers. Gather basic customer feedback to help i...