Manager of SEM Operations

Job description

Manager of SEM Operations The position will oversee the daily activities of various health care accounts, covering the full lifecycle of medical technology. This role also assumes accountability for providing leadership and oversight towards general inquiries and problem solving for our customer base. Providing support to MCPC-Enterprise clients with an overarching mission to ensure a positive and meaningful customer experience. The Manager of SEM Operations will manage a diverse team of employees for Enterprise customers including but not limited to Service Delivery Management, Project Management, Project Coordination, Logistics, Customer Services and Configuration. This position will also provide sales support when required. The Manager of SEM Operations develops relationships with leadership groups in different functions to collaborate and make informed decisions to provide delivery assurance and ensure MCPC successfully delivers our programs/projects, focusing on maximizing customer satisfaction and growing MCPC's business. They also work with all company stakeholders to build client relationships to address escalated issues appropriately effectively and comprehensively. The Ma...