Customer Service Representative

Job description

Responsive recruiter Benefits: SERVPRO Team Fletcher has an opening for Customer Service Representative in our Pekin, IL office! Are you driven to help people through emergency situations with empathy and urgency? Do you enjoy multi-tasking in a fast-paced environment? Then this could be the career for you! Join SERVPRO Team Fletcher and find the satisfaction of guiding clients through the process of cleaning up and repairing fire and water damage to their home or business. - 401(k) matching - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance Summary: The Customer Service Representative plays a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, this position is responsible for maintaining a high level of customer service and assisting with general office duties. Primary Responsibilities: · Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system,...