Sr. Field Service Engineer

Job description

Description SUMMARY: Provides advanced, and expert-level maintenance and repairs service and training on assigned equipment, while maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety. DUTIES AND RESPONSIBILITIES: - Independently conduct repairs, upgrades, preventative maintenance, system installations, and supports in-house operations on 5 of the Plasma-Therm Product lines - Capable of conducting Level 1 and 2 training at a customer’s facility on Versa line ICP Etchers - Identifies, analyzes, and repairs product failures, orders and replaces parts as needed. - Capable of He leak testing using either a Helium Leak Detector and/or Residual Gas Analyzer - Is prepared to assist Junior level FSE’s with issues when requested - Proficient in the use of Microsoft Excel, Word and PowerPoint - Familiar with a variety of the Plasma-Therm practices, and procedures. - Relies on extensive experience and judgment to plan and accomplish goals independently. - Capable of Multi-Tasking when required - Leads and directs the work of others. - Able to complete daily and weekly reports on time SUPERVISORY RESPONSIBILITES: - Required to be a Mentor for...