Seller Account Lead

Job description

In a nutshell The Account Lead plays a key role in driving the health, performance and growth of the Marketplace by managing the day-to-day activity of the full seller portfolio. The role focuses on operational excellence, seller experience, and commercial performance, while providing direct 1:1 relationship management for a small number of priority accounts. This role ensures sellers are supported to deliver strong commercial performance, great service and compliance, and contributes to the wider Marketplace growth strategy. What I am accountable for: - Manage the day-to-day performance of the full Marketplace seller portfolio, monitoring KPIs including GMV, delivery accuracy, customer service and compliance. - Support a small group of assigned sellers through 1:1 account management, enabling their commercial and operational performance to improve consistently. - Identify risks and issues across the seller base (e.g., poor performance trends, compliance breaches) and take action to resolve issues promptly through defined processes. - Analyse seller trading data and provide insight-driven recommendations to optimise catalogue quality, assortment, promotions, and revenue delivery. -...