Cloud Administrator
Jenzabar · US
As a Cloud Administrator, you will be responsible for managing and supporting cloud environments with a focus on more complex troubleshooting, upgrade owners...
Job description
As a Cloud Administrator, you will be responsible for managing and supporting cloud environments with a focus on more complex troubleshooting, upgrade ownership, and process improvement. You will work independently on technical tasks, lead small initiatives, and collaborate with cross-functional teams to ensure optimal performance and reliability of cloud systems. Key Responsibilities: - Monitor system health and respond to alerts and incidents - Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting - Lead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis) - Support SSL/Cloudflare operations, including automation and renewal tracking - Coordinate with internal and external stakeholders for upgrade planning and execution - Analyze recurring issues and propose process improvements or automation - Document upgrade procedures and contribute to operational runbooks - Support legacy systems (CX Clients, JICS/JFA) and ensure smooth transitions - Collaborate with Cloud Services teams on escalated issues and root cause analysis - Perform additional responsibilities as assigned by the Manage...