Technical Services Engineer

Job description

Overview Position Overview: We are seeking a Technical Services Engineer to join our customer support team and provide expert application support for our state-of-the-art healthcare solutions. This role is ideal for a seasoned professional with experience supporting enterprise SaaS applications and a strong desire to deepen product expertise while delivering exceptional customer service. As part of the Support Engineering team, you will: This is a customer-facing role that requires strong technical acumen, problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment. - Troubleshoot complex issues and improve the user experience for HealthEdge customers. - Provide technical support to both internal and external clients across hosted and on-premises environments. - Leverage your proficiency in Java-based technologies and frameworks to resolve issues efficiently. - Collaborate with IT, operations, product development, product management, and other stakeholders to drive innovation and continuous improvement. - Utilize a broad range of technologies and develop deep knowledge of HealthEdge products to ensure high-quality support delivery. The Product: Heal...