SATCOM Help Desk Technician Tier 3 - Senior

Job description

Job Title: SATCOM Help Desk Technician Tier 3 - Senior Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: TS/SCI Employee Type: Regular: Percentage of Travel Required: None: Type of Travel: None: - * * The Opportunity: The Satellite Communications Operations Help Desk Technician Tier 3 - Senior provides technical support to all DoD users by resolving complex technical issues and inquiries. Provide advanced technical assistance for C2ISR Data Transport Infrastructure across global operational environments. Support focuses on rapid incident response, network troubleshooting, and coordinating service interruptions for transport infrastructure systems. Responsibilities: Qualifications: Required: - Interfacing with IT customer service operations to address complex user issues and support related to services listed in service catalogs. - Assisting users by providing support across various platforms including in-person, phone, electronic chat, remote desktop, automated requests, and electronic mail. - Utilizing knowledge articles to offer self-service support and basic troubleshooting solutions for common issues. - Ensuring clear communication...