Front Desk Concierge

Job description

About Us At Alonso & Alonso, we provide personalized legal services tailored to each clients unique circumstances. Our approach is grounded in client education, consistent communication, thorough case assessment, and customized legal strategies designed to deliver clarity, trust, and results. Job Summary: The Client Engagement Specialist (Intake) serves as the first point of contact for individuals seeking immigration legal assistance. This role is responsible for both inbound eligibility screenings and outbound client outreach , ensuring timely follow-up, accurate data capture, and a supportive client experience. Team members in this role combine customer service, consultative sales, and administrative accuracy to guide prospective clients through the intake process, promote consultations, and support conversion efforts in a fast-paced, performance-driven environment. Essential Responsibilities and Duties: Client Intake & Engagement: Conduct inbound eligibility screenings to assess potential client qualification for immigration services. Provide a professional, compassionate, and client-focused experience during all interactions. Guide prospective clients through a structured inta...