Customer Experience Support Specialist - Columbia, MO and Jefferson City, MO

Job description

Whether you come from a background in customer service, retail, hospitality, or administrative support, you can be successful in this role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here! About The Role: As a Customer Experience Support Specialist, you’ll be the friendly first voice our callers connect with. You’ll help answer questions, gather key information, and make sure each person gets to the right place for support. Whether you're helping with billing questions, routing calls, or following up on emails and voicemails, your goal is simple: make every interaction smooth, helpful, and positive. You’ll play a key role in keeping things organized behind the scenes while creating a great experience for both customers and co-workers. Here’s a snapshot of what you’d be doing: Serve as the first point of contact for internal and external callers, delivering a welcoming and helpful experience every time. Answer general questions related to personal lines insurance and gather basic information, while following guidelines...