Product Support Engineer

Job description

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team. You will be responsible for solving technical issues and provide stellar customer service on our security and identity products offered to our customers. You will be integral in shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams. **This is a hybrid role (2 -3 days per week in one of our offices). We can only consider candidates located in one of the following cities: - Phoenix, AZ - Toronto, Canada - Hoboken, NJ - Dallas, TX - Ottawa, Canada Duties and Responsibilities: Troubleshoot technical and operational issues to maint...