Virtual Banker - Missouri or Illinois

Job description

About this Role Our Virtual Bankers, located in Missouri are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from Interactive Teller Machines (ITMs) as well as via phone or other channels. Work schedule may include some weekends and evenings and requires excellent attendance and punctuality. In this Role You Will: - Process a variety of transactions through ITMs including, but not limited to, checking and savings deposits and withdrawals, transfers and account balance inquiries; detecting fraud when possible. - Facilitate the ITM process for clients by providing step-by-step guidance through the ITM process. Connect to clients in a way that makes the video interactive solution a personable experience. - Monitor ITM machines to ensure they are working properly. Assist systems support associates and vendors to resolve any issues pertaining to the physical ITM and associated software, as needed. - Manage incoming and outgoing calls, representing the bank in a positive, courteous and professional manner. - Assess clients' needs and cross-sell or make sales referrals of bank products and services. - Assist in onl...