Instructor Operations Manager

Job description

This is a Remote Role The Role: AAPC’s Training department is seeking an Instructor Operations Manager to support and lead faculty within its Instructor-Led Training department. This role is responsible for faculty support, onboarding, coaching, performance oversight, and day-to-day issue resolution across live virtual courses. The Instructor Operations Manager plays a key role in ensuring instructors are prepared, supported, and held to consistent quality standards while helping maintain a strong student experience. If you are an experienced education leader who thrives in a fast-paced virtual environment and is passionate about supporting instructors, solving problems, and driving consistency, we want to hear from you. What You’ll Do: · Serve as the primary point of contact for faculty inquiries, concerns, issues, and class-related needs · Provide timely support and troubleshooting for matters affecting class delivery, faculty readiness, student experience, and operational continuity · Lead faculty onboarding, orientation, and readiness support to ensure instructors are prepared for launch · Conduct regular team meetings and individual check-ins with faculty · Deliver ongoing coa...