Head of Customer Delivery Management – Global Delivery Center (GDC) (m/f/d)

Job description

Company Description T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience. We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day. Job Description: Role Overview: As the Head of Customer Delivery Management , you will lead customer relationships, profitability, farming and cross selling within existing business and engaged with presales for new business development. This role is at the heart of our mission: delivering exceptional services to our customers while driving innovation and operational excellence. You will oversee the end-to-end delivery of services , ensuring quality, efficiency, and customer satisfaction across a diverse portfolio. Beyond operational excellence, you will manage the GDC portfolio , identify upselling opportunities , and foster strong relationships with in...