Junior IT Support Engineer

Job description

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Principal Accountabilities: Provide day-to-day IT support via deskside, telephone, and remote technologies. Actively manage and priorities the IT support queue in line with agreed SLAs. Deliver Joiner–Mover–Leaver (JML) processes including onboarding and offboarding activities. Administer and support Microsoft 365 technologies including Entra ID, Exchange Admin, SharePoint Admin, Teams Admin, Intune, Licensing, Autopilot, and Privileged Identity Management. Support hardware including Windows laptops, Macs, mobile devices, and meeting room equipment. Maintain accurate IT asset records and lifecycle management processes. Use ITSM tools to manage incidents, service requests, and knowledge articles, ensuring accurate categorisation, documentation, and closure. Ide...