Front Desk Supervisor

Job description

Overview This position will provide exceptional service to both internal and external guests at all times. They will be responsible to assist in providing leadership, guidance, and support to the front desk team in the areas of guest service, training, scheduling, and performance management for the overall successful day-to-day operations. They often provides the first point of contact for guests and is responsible for creating an excellent, memorable first impression. The Front Desk Supervisor is fully committed to ensuring that all procedures are performed to the department and property standards and serve as an ambassador for the property. Responsibilities: - On a day-to-day basis, supervise the Front Desk, PBX and Night Audit staff on daily departmental objectives and work to maximize guest satisfaction. - Scheduling of Front Desk, Bell Staff, Concierge, PBX and Night Audit - Training, supervising and motivating all Front Office Associates - Ensure checklists are completed and up to the Front Office standards; - Create and maintain standard operating procedures; - The ability to display a high degree of professionalism, maturity and integrity as a representative of the property...