Customer Support Team Leader (New Jersey, Remote)

Job description

Description Fiverr is looking for a dynamic, high-performing team leader who thrives in fast-paced environments to lead our Customer Support team. If you are an experienced Customer Support Professional Team Leader who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works. Fiverr is the worlds largest freelance marketplace platform It. buyers and sellers through gigs in a massive range of more than 700 categories. Buyers can approach sellers by searching for services and clicking on various gigs, and Fiverr may automatically match sellers and buyers too. There are over 4 million customers in a 160 countries. Check us out at www.fiverr.com Location: This position is based in New Jersey (remotely) with travel to the NY office occasionally. What am I going to do? - Improve the overall customer support experience of Fiverr - Recruit, hire, coach and develop customer service agents - Analyze KPI’s and metrics to improve overall performance...