Consumer Direct Lending Ops - Direct Loan Processor Specialist I

Job description

TITLE: DIRECT LOAN PROCESSOR SPECIALIST I: STATUS: NON-EXEMPT: REPORT TO: SUPERVISOR – DIRECT LENDING: DEPARTMENT: CONSUMER DIRECT LENDING OPERATIONS: JOB CODE: 11220: PAY RANGE: $21.01 - $23.00 HOURLY: GENERAL DESCRIPTION: As a Direct Loan Processor Specialist I, your primary objective will be to provide prompt, efficient and accurate service to our members and co-workers from the application stage through the funding process on consumer loans. You will be responsible for managing a large volume of inbound and outbound consumer loan-related calls from members and co-workers daily. With the ability to multi-task in a fast-paced environment, you will be expected to actively listen to members, respond to their queries and concerns, and always deliver outstanding member service. As a Consumer Direct Lending Specialist I, you will support Member Service and Branch employees with complex loans, questions, or escalations. As a Direct Loan Processor Specialist I, you should have excellent verbal and written communication skills, attention to detail, and a strong commitment to accuracy and compliance with laws and regulations related to credit union compliance. TASKS, DUTIES, FUNCTIONS: 1....