Telephone Dispatch Operator - University Medical Center

Job description

Your job is more than a job. This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. GENERAL DUTIES: Process incoming and outgoing communications courteously, while maintaining a positive and professional image: Learn departmental policies, correct procedures as they pertain to alarms and codes in emergency situations: Processes calls for service of hospital issued pagers, requests for new pagers and replacement pagers: - Answers incoming and outgoing calls using the proper customer service standards. - Monitors, responds to all emergency alarms located and/or received in the department. - Utilizes overhead paging for hospital business and operates all peripheral equipment. - Processes incoming calls for hospital information basis different codes for emergencies. - Handles calls, staff and patients/guests during an emergency situation. - Maintains beeper list and beep personnel according to type of pager. - Learns all of the d...