vPro Product Support Engineer

Job description

Job Details: Job Description: Do you possess enthusiasm to improve Customer Experience with Intel Products? Do you have the passion to interpret the Voice of the Customer and drive enhancements to improve User Experience (UX)? If yes, then this is your opportunity. Become a Product Support Engineer(PSE) in Intel Customer Support organization and exercise your technical expertise, customer support skills, and creative abilities in support of Intel vPro products. Qualifications: Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This position is not eligible for Intel’s immigration sponsorship. - Provide direct technical assistance to enterprise customers and support center agents, serving as the primary point of consultation and escalation for complex vPro product issues - Partner with business Unit engineers, global support teams, and internal stakeholders to research, troubleshoot, and resolve technical issues while driving root cause analysis and corrective actions - Develop and deliver comprehensive training programs...