Project Manager

Job description

Primary Subject Matter Expert (SME) and escalation point for customers, ensuring high satisfaction and swift resolution of concerns. Work closely with engineering teams, project stakeholders, and manage services to ensure aligned, seamless operations across all functions. Oversee incident handling, problem resolution, and change control processes to ensure SLA compliance and uninterrupted service delivery. Lead Root Cause Analysis (RCA) for critical incidents and implement corrective/preventive actions to minimize repeat issues. Collaborate with stakeholders to define project scope, monitor progress, proactively identify risks, and escalate issues in a timely manner. Support project managers with cost-optimization strategies, including resource leveling, budget variance analysis, and vendor contract evaluation. Align L 1-L3 engineering resources to project needs based on technical skillsets and workload balancing. Manage end-to-end project delivery-from network/system design and deployment to documentation and operational handover-ensuring quality outcomes. Maintain accurate hardware/software inventories, track lifecycle milestones, and manage contract renewals and replacements pro...