Customer Program Manager

Job description

We are seeking a strategic and execution-focused leader to drive end-to-end program management for CRM and Loyalty initiatives across Pizza Hut’s digital ecosystem. This role connects CRM & Loyalty Strategy, Martech, Product, Engineering, Creative, and external partners to ensure seamless execution from concept through launch. By aligning cross-functional teams, managing dependencies, and accelerating delivery, this role enables connected customer journeys, loyalty growth, and personalization at scale. While contributing input into program execution and optimization, the primary focus is on delivering high-quality, efficient execution rather than owning long-term strategy. Key Responsibilities: - Own intake, scoping, and end-to-end delivery of CRM & Loyalty initiatives, translating strategy into clear workstreams, timelines, and ownership - Drive alignment across Product, Engineering, Martech, Creative, and Operations to ensure coordinated, on-time execution - Identify dependencies, manage risks, and proactively resolve blockers across multiple workstreams - Partner with Martech, Product, and Engineering to define, document, and prioritize requirements (e.g., segmentation, audience...