Direct to Patient Specialist II

Job description

Job Summary Provides inside sales of Inogen products to oxygen patients through outgoing and incoming phone and email contact. Generates new business from incoming multi-media lead sources. Fields technical product questions and assures that customer's needs are expeditiously addressed. Operates in collaboration with other Patient Sales Specialists to achieve corporate sales objectives. Works to increase marketplace adoption of Inogen products, while exceeding customer expectations and providing a consistently high level of compliance, service, and professionalism. Responsibilities (Specific tasks, duties, essential functions of the job) Level I: - Build trust with patients by understanding their diverse needs for respiratory care and our products. - Take initiative to organize incoming leads, create strategic call plans, implement calls, and transition sales leads actively. - Demonstrate a responsive pattern by responding to incoming patient calls, emails, and requests for information. - Work with teammates to transition leads to Durable Medical Equipment provider partners. - Accurately and consistently record customer information, activities, suggested improvements, problems you...