Associate Field Service Engineer

Job description

Who You Are The Associate Field Service Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting, programming, or maintenance services for FANUC robots and related system equipment on an emergency or unscheduled basis. The Associate Field Service Engineer must be able to travel to a customer site at a moment’s notice and remain onsite for the duration of time required to perform the troubleshooting and repair functions. The assignments may involve long hours, nights, weekends, and holiday work. This position requires complying with FAC and customer schedules, work rules, and conduct standards. The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology. How It's Done: - Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline. - Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices. - Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the syst...