PT Customer Relations Outfitter

Job description

POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. EXPERIENCE/QUALIFICATIONS: - Secures all firearms brought into the store with trigger locks. - Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges. - Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. - Greets all customers as they enter the store in a friendly and outgoing manner. - Handles customer's merchandise returns; complete refund / exchange paperwork. - Sorts returns by category and return to proper area. - Sells appropriate Hunting and Fishing Licenses. - Handles and administers all incentive and reward programs. - Remains product knowledgeable. - Remains aware of advertised sales. - Keeps work area clean, neat and well stocked with supplies. - Follows all Company Policies and Procedures. - Provides a legendary experience for every customer, every time by ass...