Administrative Support

Job description

Description ABOUT THE POSITION & ITS IMPACT: The Administrative Support role is the welcoming front line of our office, responsible for routing calls, supporting our Admissions team, and keeping daily operations running smoothly across Admissions, Business Development, and Operations. But this role is so much more than a desk and a phone line. For many of our clients, the first voice they hear when they reach out to Onsite is one of the most important voices of their entire healing journey. They are often nervous, hurting, or finally working up the courage to ask for help. The warmth, calm, and care this person offers in those first moments can be the difference between someone hanging up or showing up. This is a position for someone who understands that a kind tone, a steady presence, and follow-through on the small details can quietly change the course of someone’s life. ABOUT THE DAY-TO-DAY IN THIS ROLE: - Greet every caller and guest with a warm, professional, welcoming tone; answer calls within two rings and route them thoughtfully to the right person - Manage the full registration paperwork process: uploading documents into the database, sending receipt confirmations, cross-c...