Technical Claims Handler

Job description

Job title: Technical Claims Handler Department: Contact Centre: Location: Peterborough: Hours: 37.5 hours per week, hybrid working once completed training Salary: Competitive: About the role: We’re looking for a Technical Claims Handler to join our Peterborough Contact Centre team at Sopp and Sopp. To manage vehicle claims from a range of customers, ensuring all our clients and customers receive a professional service and that all internal and external Service Level Agreements (SLAs) are met or exceeded. Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities. Key responsibilities: - Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers. - Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary. - Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim - Manage own workload, prioritising and ensuring all claims assigned are progressing and...