Sr Analyst GT Field Support

Job description

Specific Job Summary Position works with Information Technology (IT), Corporate, Resort Operations, Contact Centers, and Marketing and Sales to provide daily support and tactical support of site technology projects, department initiatives, and division-wide IT projects. The position is responsible for day-to-day support, management & execution of assigned technology projects, and achieving project goals while following IT processes. This position serves as a liaison between IT and the on-site business operations for Corporate, Resort Operations, Contact Centers, and Marketing and Sales teams. This position is responsible for managing the daily efforts of supporting and installing computer and printing endpoints, end-user business technology applications, and miscellaneous equipment and peripherals for MVW IT customers. This position has the overall responsibility for ensuring that desktop solutions provided to a user are functioning correctly at their installed point. This position is required to work closely with all business management teams while developing and maintaining effective relationships. This position works within established SLAs with IT. This position provides direct...