Staff Machine Learning Scientist

Job description

Job Description Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day. Our team is responsible for helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems. We use the latest trends in Machine Learning algorithms to help us on that mission, and we're passionate about empowering our customers. You will be embedded in a multi-functional team, closely collaborating with scientists, engineers and product managers. You will contribute to the research road map of Zendesk, by researching and building efficient machine learning solutions that can power AI capabilities, such as intelligent triage and admin center recommendations. What you’ll be doing: Pair with applied ML scientists to learn about our technology stack and architecture Collaborate with ML teams to research, build and improve efficient AI solutions with a significant impact on customer support Solve meaningful and challenging problems with recent ML t...