IOC Specialist / IT Service Desk

Job description

Practice: Managed Services Position Title: IOC Specialist / Service Desk Position Location: On-site, Mason/Cincinnati, OH Reports to: Team Lead/Manager Job Summary: The IOC Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment where they must be monitoring both our and customer infrastructure and resolve any incident that appear. Schedule: Wednesday to Saturday, 7:00am – 5:00pm EST FLSA Status: Non-Exempt. Essential Functions: - Analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization. - Create, improve, and maintain monitoring alerts based on the correlation of different sources of data. - Operate and maintain Operative Systems like Windows Desktop, Windows Server, and Linux. - Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS etc. - Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc. - Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes. - Other duties as assigned; Required Skills/Abilities/Co...