Tech Support Coordinator-Power Equipment

Job description

About the Role: As a Technical Support Coordinator , you'll be the go-to resource for troubleshooting and supporting MQ Power equipment. Using your expertise in power generators and diesel engines, you’ll guide customers through diagnostic steps and work to resolve issues over the phone, by email, or other communication channels. Whether it's a complex technical issue or a routine inquiry, you'll be the expert our customers rely on. Key Responsibilities: - Provide Expert Technical Assistance: Handle customer inquiries, troubleshooting requests, and provide solutions for issues on MQ Power equipment. - Diagnose Equipment Problems: Listen closely to customers' descriptions of issues, analyze troubleshooting codes, symptoms, and data to pinpoint causes of failures or potential issues. - Predict and Prevent Failures: Identify recurring problems and emerging trends, making proactive repair recommendations to prevent future issues. - Ensure Customer Satisfaction: Follow up with customers to ensure their problems are resolved, and their expectations are exceeded. - Create and Share Documentation: Provide clear technical support materials, including reports and repair documentation, to hel...