Implementation Specialist

Job description

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? As an Analyst on the Implementation team, you’ll be providing world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. Using a consultative approach, you will onboard our employers, develop an optimal plan design to meet their business need, create and maintain a formal implementation plan, and deliver on quality execution and employer satisfaction. Key Responsibilities: Lead onboarding process for employers, which includes presenting the options and working with your assigned employers to select the best plan design and product set up to meet their needs, articulate the implications and customer experience of their go forward design, and conduct training on use of the product. Demonstrate and present how our CDH products will function within the chosen plan design/configuration. Has a str...