Customer Care Manager at Tobii

Job description

Tobii is the global leader in eye tracking and a pioneer in attention computing. For more than 20 years, we have built technology that understands human attention and intent. Our solutions enable scientific breakthroughs, assistive communication, immersive gaming, safer training environments and the future of human machine interaction. Our technology is used by thousands of companies, universities and research institutes around the world. Many of our customers operate at the frontier of behavioral science, neuroscience and human computer interaction. Headquartered in Stockholm, Tobii operates globally and is listed on Nasdaq Stockholm (TOBII). We are now looking for a people driven and technically curious leader to take responsibility for our Global Customer Care organization and lead a distributed technical support team working close to both customers and engineering. The Opportunity In this role, you will lead a global technical support organization responsible for helping customers succeed with Tobiis hardware and software solutions after purchase. Your team investigates technical issues, guides customers and resolves complex cases in close collaboration with Product Management,...