Virtual Branch Sales Representative

Job description

Title: Virtual Branch Sales Representative Reports to: Virtual Branch Sales Manager Supervises: None: Status: Non-Exempt: Objective: The Virtual Branch Sales Representative is a results-driven call center position responsible for performing a broad variety of Member focused sales and service-related activities that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates for all inbound/outbound Member activity that results from Member calls, e-mail, and internet activity. Duties and Responsibilities: - Professionally Member service activity associated with loan and deposit services: - Provide accurate information for all products and services, as well as the status of all Member accounts - Cross-sell alternative or additional services where they best fit the Member’s needs - Generate checking accounts for new and existing Members - Assume primary ownership over all Member issues by accurately documenting, researching, and resolving or escalating Member issues associated with any product or service - Accurately document all requests for new membership, loans, deposit accounts an...