Assistant Account Manager

Job description

Assistant Account Manager Sheridan is a family of innovators and doers who are a part of something far greater than themselves. We value the craft and art of printing and the processes used to create and distribute the world’s content. We care about each other, support each other, and provide every opportunity for training, growth, and developments. We work hard, we have fun, and we are proud of what we do. Sheridan. Be part of something greater. Your career awaits…join us! JOB SUMMARY: - Enter orders with complete job specifications into the core business system. - Process and prepare shipping and mailing instructions. - Process and route all proofs and materials supplied by customers. - Assist with processing change orders. - Gather information for Account Manager or Senior Account Manager. - Assist in creating and maintaining customer standing instructions and profiles. - Assist with entering specifications for Estimating. - Assist with incoming phone calls and e-mails. - An effort must be made to answer or resolve the customers' questions or concerns rather than simply taking a message for the Account Manager. - Assist in processing customer complaints. - Maintain an accurate a...