Collection Specialist (temporary 1y) @ING Bank

Job description

Mission As a Collection Specialist, you play a key role in supporting customers facing financial challenges, helping them regain stability through clear guidance, empathy, and responsible decision‑making. Your work ensures clients can stay a step ahead, while protecting the bank’s financial health. About the Team: You’ll join the PI‑BB (Private Individuals & Business Banking) area, working in a team that collaborates closely to support customers through important financial moments. Our team values open communication, timely feedback, and transparency. We rely on each other to understand complex financial contexts, identify risks effectively, and approach every client interaction with empathy and professionalism. It’s an environment where your judgement, your ability to find complete and accurate solutions, and your attention to the customer experience genuinely shape the way we work. Your Day‑to‑Day: In this role, you help clients understand their financial situation, identify the root causes of payment issues, and agree on solutions that support their long‑term financial stability. Your blend of financial judgement and human understanding truly makes a difference — every conversat...