Collections Group Leader II: Hybrid, Getzville, NY

Job description

Overview: Provides work leadership over a sub-unit within a division. Performs the most highly specialized duties within the work team, requiring knowledge of the products, regulations and policies pertaining to the work of the sub-unit. Primary Responsibilities: - Lead business unit work teams with responsibility for multiple product lines. Monitor and assign workflow. - Document team processes, make recommendations for improvement, provide on the job training, and research and resolve highly specialized and/or sensitive issues for the work team. - Liaise with first line risk and second line of defense personnel with respect to customer issues. Research and resolve complex internal and external customer issues. - Serve as department lead for special projects impacting the work team. - Provide reporting to work team leadership and prepare monthly departmental reporting for management. - Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. - Promote an environment that supports belonging and reflects the M&T Bank brand. - Maintain M&T internal control standards, including timely implementation of internal and exte...