CX Systems Architect (CRM Administrator) - Remote

Job description

CX Systems Architect (CRM Administrator) The Mission: We are seeking a CX Systems Architect to serve as the strategic bridge between high-level business goals and technical execution. In this role, you aren’t just managing settings; you are designing the digital blueprint for the modern customer experience. You will lead the design, configuration, and optimization of CRM environments (primarily Zendesk ) to ensure they are intuitive, scalable, and high-performing. The ideal candidate is a "Front-End Power User" —a systems thinker who can take a partner’s fragmented business process and translate it into a sleek, automated workflow. You are the bilingual expert who speaks "Customer Success" to stakeholders and "Logic & Requirements" to Product/Dev teams. Key Responsibilities: ● Solution Architecture: Lead discovery sessions with partners to map customer journeys and translate complex needs into functional CRM configurations. ● System Design & UI: Own the "agent and customer experience." You will configure intuitive interfaces and deploy user-friendly self-service tools, including Help Centers and Chatbots. ● Workflow Automation: Build and refine the engine of the CX operation. You w...