Junior Technical Support Specialist

Job description

Description: - Respond to customer inquiries and support requests via Zendesk and other channels. - Troubleshoot basic technical and operational issues. - Accurately log, classify, and follow up on customer tickets according to SLA guidelines. - Escalate complex or unresolved issues to senior team members when necessary. - Maintain clear and professional communication with customers in English. - Follow internal workflows and contribute to knowledge base documentation when needed. - Full-time role, working in rotating shifts as part of a 24/7 support team. Requirements: - Education in Telecommunications, IT, or a related technical field – mandatory. - Fluent written and spoken English – mandatory. - 1+ year of previous customer support experience – preferred. - Interest in telecom, mobile technologies, and IoT is a strong advantage. - Strong communication skills and a customer-oriented mindset. - Ability to work well both independently and in a team environment. - Basic problem-solving skills and a willingness to learn technical troubleshooting. About Webbing: Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services a...