IT Systems Technician

Job description

As part of our support team, you will provide Technology support to Nexstar employees across the US in a highly complex technical environment. Responds to requests for assistance from telephone calls, chat, email messages and a self-service portal by troubleshooting & resolving problems. When necessary, will coordinate solutions with a variety of other Technology support staff. Ticket tracking used for all support issues and requests. Provides support in troubleshooting and administration of various system components including Windows/Mac, mobile devices, and other software products such as Active Directory, Exchange, Office, VPN, Workday, SharePoint and various Broadcasting applications. This role requires you to become knowledgeable in our solutions and custom integrations in order to deep dive into troubleshooting and root cause analysis to identify and solve complex problems. An additional function of this role is to act as primary onsite IT support for incidents and requests at your office location which requires you to be at the physical office location. This may also require involvement in department projects and hardware or software roll outs. While the primary role is IT,...