Conduct Manager – Acrisure UK Retail

Job description

Purpose of the Role The Conduct Manager will play a key role in ensuring Acrisure UK Retail delivers consistently fair customer outcomes and maintains a strong conduct culture aligned with FCA expectations, Consumer Duty, PROD requirements, internal governance standards, and industry best practice. You will support the development, implementation and oversight of the conduct risk framework, including conduct MI, product oversight and governance, customer‑outcome monitoring, and advisory support across the business. This role supports senior leaders in understanding conduct risk, evidencing outcomes, and embedding customer‑centric decision‑making across the product lifecycle and distribution chain. Key Responsibilities: 1. Conduct Risk & Governance 2. Customer Outcomes & Consumer Duty 3. Product Governance (PROD) & Oversight 4. Assurance, Monitoring & Reporting 5. Advisory & Stakeholder Engagement 6. Culture, Training & Awareness - Maintain and enhance the UK Retail Conduct & Customer Outcomes Framework, ensuring alignment with FCA requirements and market‑leading practices - Interpret existing and emerging regulation and provide clear, practical conduct‑related advice to business le...