Patient Access Representative - Adult Primary Care - Riverside

Job description

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Relies on established guidelines to accomplish tasks. Works under close supervision. 1. Customer Service a. Patients are courteously and appropriately advised of the collection and billing procedures and anticipated charges so as to assist patients in their understanding their liability and responsibility regarding their payment as evidenced by less than 5 complaints a year. b. All patients/families are courteously welcomed and greeted to the clinic as evidenced by lack of complaints. c. Questions & concerns from patients and/or family members are answered/addressed in an appropriate manner as evidenced by lack of customer complaints. d. Patients are informed of their rights and Advance Directives upon request. e. Patient and insurance information is accurately obtained and edited as necessary in the clinic's computer system, as evidenced by information is accurate at all times. f. Accurately and efficiently registers patients in Epic; monitors and manages the flow...