Customer Enquiry Consultant

Job description

Customer Enquiry Consultant Full-time – 6-month contract: Camberwell, VIC: About the Role: As a Customer Enquiry Consultant, you will be the first point of contact for customers and families reaching out to BaptistCare for support and services. You will play an important role in creating a positive and welcoming experience by listening to customer needs, responding to enquiries with empathy, and connecting customers with the most appropriate service or team. This is a customer-focused role where your ability to communicate clearly, build rapport and provide a seamless customer experience will make a meaningful difference. You will manage enquiries that come through via phone, email, and web, support follow-up activities, and work closely with internal teams to ensure customers feel supported throughout their journey with BaptistCare. Every interaction is an opportunity to reflect BaptistCare’s values. About You: You are a compassionate and approachable communicator who enjoys helping people and delivering exceptional customer service. You genuinely care about delivering a positive customer experience and take pride in helping vulnerable people and their families feel heard, support...