Digital Stylist

Job description

Job Summary: The Digital Stylist will ensure product satisfaction and identify sales opportunities for current and potential clients. The successful candidate will be able to provide a consistent level of exceptional customer service. Responsibilities: - Respond promptly to high volume calls, live chats, and email inquiries in a timely fashion - Actively maintain and exceed monthly sales goals and KPI’s - Leverage clienteling tools to acquire new customers, elevate product recommendations, and offer a branded experience - Maintain product knowledge to upsell the collection and make recommendations in phone consultations - After sale follow up correspondence – order confirmations, thank you notes and follow up - Troubleshoot and problem solve issues in a positive manner - Drive profitable sales during promotional dates (Book drops, Holiday Promotions and End of Season Sales) - Possess an intimate knowledge of the product line each season - Maintain and grow individual client book - Process requests, handle escalated client complaints, and resolve issues - Monitor, track and follow up on all special orders. - Responsible for knowledge of catalog format, understanding of garments, and...