Help desk Representative

Job description

Job Summary: In this role, you will provide troubleshooting assistance and support related to specific software and peripherals of the Caesar Vision POS product and on-demand food delivery service used by corporate and franchisee stores around the world. You will be responsible for logging inquiries and responding to basic queries, running diagnostic tests, isolating problems, determining solutions and/or resolving simple issues. When possible, you will implement the solution, guide the caller to how to implement the solution and resolve customer service issues, however, you will be expected to escalate more complex problems to more experienced staff and/or a supervisor or Manager. You will be part of a team of Help Desk professionals supporting software solutions and third-party delivery service to stores. Key Responsibilities: Provide client support and technical assistance for basic incoming queries and issues related to the computer software, hardware and on-demand food delivery service. Analyze issues, ask appropriate questions and problem-solving methodologies. Walk the customer through problem-solving process and attempt to isolate the problem and identify solution, if possi...