CCC Dir Operations Performance

Job description

A Director of Operations Performance is responsible for development of strategies and technologies for operational leadership performance and development, focused on the Care Connection Center and VITAS programs support, by evaluating the performance of their product lines and customer experience. This role leads the proactive monitoring of performance of Intake, Telecare, and Dispatching leadership and their support to Program Operations, to ensure high quality offering of services. The individual must leverage a combination of data analysis, process improvement, leadership development, and extensive call center skills to develop and implement strategies that ensure VITAS’s leadership in providing end-of-life care. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation’s policies, procedures, guidelines, contractual commitments, and governmental regulations. · Develop and enhance next generation reporting and tools for operational leadership performance development and the delivery of team member / patient experience within the CCC, and cross-functional collaboration with Program Operations. · Leads...