Director, Process Improvement & Journey Management

Job description

Company Cox Automotive - USA Job Family Group: Business Operations Job Profile: Director, Business Process Design & Improvement Management Level: Director Flexible Work Option: Hybrid - Ability to work remotely part of the week Travel %: Yes, 15% of the time Work Shift: Day Compensation: Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description: The Director, Process Improvement & Journey Management is responsible for defining and executing a comprehensive journey-led improvement strategy that optimizes operations, elevates client and team member experiences, and drives measurable efficiency outcomes across Client Operations. This role blends process excellence with experience design, ensuring that customer and internal journeys are intentionally designed, measured, and continuously improved from both an experience and operational efficiency perspective. This leader own...