Customer Success Technical Specialist

Job description

Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America’s public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service. Job Summary: The Customer Success Technical Specialist is responsible for technology and customer requirements related to new and large customers as support to the New & Large Customer Success Managers (NLCSM) and the Director of Customer Excellence, to whom this position reports. WHAT YOU’LL DO: - Responsible for the Galls technology products during the new customer onboarding process. - Key stakeholder in the customer onboarding process driving eQuip adoption and working alongside the NLCSM to create the technical SOW - Is recognized as the technology expert responsible for eQuip set up, GQ, Uniform Programs set up and maintenance, and Uniform Program set up. - Owns the onboarding process of creating accurate uniform programs that conform to commercialization standards. - Own...