Director of Member Sales & Service

Job description

Overview UW Credit Union is hiring a Director of Member Sales & Servic e to join its team! This position is responsible for the achievement of sales, service, and member satisfaction goals through management of UW Credit Union’s campus and community branches. The Director of Member Sales & Service will focus on creating, enhancing, and reinforcing the competencies necessary to deliver upon our UW Credit Union brand and member value proposition. This individual is accountable to remain aware of industry trends and best practices while leading a high-performance retail sales and service staff focused on member relationship management and growth, member loyalty and retention, the member experience, and member education. As a natural motivator and developer of a highly diverse workforce, this individual is responsible for creating a highly engaged, inclusive work environment that recognizes individual contributions and celebrates collective success. The Director of Member Sales and Service will be a champion of inclusive leadership, ensure equitable access to professional opportunities, and attract, retain and bring out the best performance of our diverse workforce. From our award-winn...