Service Writer

Job description

ASCO Equipment has a career opportunity for a Service Writer & Field Dispatcher in Odessa, Texas . Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians. Responsibilities: - Positively take ownership of customer experience - Manage work orders: open, close, post time, enter notes and monitor progress - Prepare accurate estimates for costs of repairs and present to customer - Monitor and Manage accounts receivables - Clearly and effectively communicate to customers, technicians and service manager - Provide status updates on: work orders, troubleshooting, technician progress & general questions - Monitor phones for field technician and customer calls - Various other administrative duties Requirements: - 2+ years of experience as a heavy equipment service technician or service writer - Ability to work in a fast paced/high volume dealership - Detail oriented, time management, and teamwork skills - Excelle...